The tremendously fast development of today’s communication and media society reduces the time for human information and exchange processes to a minimum. Each individual’s complex field of communication therefore gets under ever increasing time pressure.
Success can only come about if your firm’s internal communication is in order, and that is why this seminar has significance for all hierarchical steps of a firm. The aim of this seminar is the understanding and improvement of (internal) communicative behaviour and cooperation within your law firm or legal department.
• Information exchange within firms
Information and Communication
The meaning of information and communication
for the firm
• The basics of communication
Perception and awareness test
Levels of Communication
All communication takes place of two levels
• Behaviour on a partnership basis within firms
• People and their roles
Role-plays in the workplace
• The group / the team
The individual and the group
Advantages of the group
Standards of efficient and productive groups
Danger areas in teamwork
Possible team characters – behaviour and reaction
• Team development training
Aims of team development
Reasons for team development
Training phases and contents
• Boundaries and rules -
old hat or as necessary as ever?
Statements that provoke thoughtfulness
Basic prerequisites for a communicative culture
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• Dialogs on a partnership basis
Communication means: body language and appearance
• Mutual cooperation rather than conflict
• Trust as a basis for all cooperation
Improvement of trust
• The employee as an internal customer
• Improvement of internal and external relationships
• Magic formula relationship management
• Climatic disruptions during conversations
Constructive Criticism / mutual respect
The five worst sins in dealing with colleagues
• Conflict resolution
Causes and triggers of conflicts
Procedures and behaviours for dealing with conflicts
When your colleague gets on your nerves a second time
• Own stress management
Activity planner
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